Privacy Policy

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This is the privacy policy of Bioline Reagents Limited and the terms and conditions of use to which you consent when using the bioline.com web site.

This document outlines what information we may collect when you visit the site, how we collect that information, and how we might use that information to ensure that we provide you with the functionality and services that you require when using the site.

General Usage Information Bioline is committed to protecting the privacy of its customers and their data, as well as that of general users of the Bioline website. When you visit any web site, including bioline.com, some basic, non-personally identifying information is collected automatically by the web server. During your visits to the Bioline web site, we may collect from you:

Non-Personally Identifying Information: The basic browsing information that you make available when you visit any web site. If you do not have an account on bioline.com, the only information we gather about your visit is information classified as non-personally identifying.

Personally Identifying Information: Other personal information that you may be asked to provide and which is strictly necessary to deliver to you services that you specifically request when using the site.

Please note that we do not sell or make available any personal data we hold about you to any third parties not listed in this document.

Generic Information Generic information is non-personally identifying information that cannot be used to uniquely identify you.

Generic information collected when you visit the bioline.com web site may include your IP address, as well as other information that may be automatically collected by a web server, depending on your particular system configuration. This information can include your browser type (e.g. Firefox, Chrome, Opera, Internet Explorer, etc) and operating system (e.g. Windows, Linux, Mac, IOS, Android, etc.), your screen resolution, whether JavaScript is enabled in your browser, the site you came from, the duration of your browsing session, the pages you visit on the Bioline web site, as well as any site searches that you perform.

The generic information that you make available during a visit to bioline.com is used by Bioline to help us understand how customers and visitors are using the site, to locate, troubleshoot and remedy any errors that may occur during visits, and for capacity planning so that we can ensure the Bioline web site has maximum availability and is always fast and easy to use.

Personal Information Personal information is any information that can be used to uniquely identify a particular individual.

When you register an online account with us, we must necessarily collect some personal information for the purposes of fulfilling your orders, invoicing, and in the event that we need to contact you in connection with any orders or instructions you place with us.

When you set-up an account on bioline.com or place an online order, we collect only the data required to fulfil your instructions. Personally identifying information that we may collect includes items such as your name, address, email address, postal address, telephone number, mobile number, purchase order number and any relevant billing information. Generally speaking, we only collect this information once – at the time you place your order or set-up an account. On occasion, we may subsequently collect personal information if you need to amend or modify the details of an existing account.

How We Use Your Information How we use generic information Generic information that we collect from you is used to provide you with the correct products, prices and shipping charges for your country, any other regional and local display requirements. The information is also used for general site monitoring and maintenance to ensure that we provide you with the best possible user experience at all times.

How we use personal information Any personal information that we collect from you, or that you specifically supply us with, may be used for the following purposes:

  • To fulfil your orders, sample requests and other instructions to Bioline.
  • To contact you in connection with any orders you place, respond to any queries you may have, or provide information that you have requested from us.
  • Invoicing and other account-related services.
  • To provide you with relevant company news and information by email regarding new products, special offers or other promotions.
  • To allow you to personalise the way in which aspects of the Bioline web site function for you.

Cookies What is a cookie? A cookie is a small file of alphanumeric characters that may be downloaded by your browser to the device you are using when accessing websites. Cookies allow a website to recognise a device for the purposes of providing certain functionality. For example, cookies can be used to store your site preferences and to allow you to add and amend which items you have in your shopping basket prior to purchase. Cookies are also used by Bioline for the purposes of capacity management so we can accurately determine the number of people using the site and the ways in which they are navigating and using it.

Cookies can be further sub-divided into two categories, namely First-Party Cookies and Third-Party Cookies.

First Party CookiesFirst Party Cookies are cookies that are set by the domain, or a sub-domain, of the site you are visiting. For example, when you visit bioline.com, any cookie set by the bioline.com domain is considered to be a First-Party cookie.

For more information about cookies, their uses and the methods by which you can exert greater control over how the sites you visit set cookies, please see: www.allaboutcookies.org

bioline.com Cookies Like the majority of web sites, bioline.com makes use of cookies to provide you with the best user experience possible. The bioline.com domain serves our customers internationally, and cookies are necessary to ensure that we can serve you with the right web site for your region, country, or locality.

When you visit bioline.com, we always endeavour to set only cookies that are strictly necessary to service your specific requests for functionality, such as displaying the correct content for your region, local pricing, currency and shipping charges, as well any additional user and account specific functionality (e.g. Online shopping, order histories, account management, etc.). We also uses cookies to validate your identity when you log-in and request certain services, such as adding or amending products listed in your bioline.com shopping basket, or when you wish to make account or billing related changes.

To ensure the maximum level of privacy for all our customers and web site users, no personally identifying information is stored or transmitted in cookies set by bioline.com.

Once you log-in to bioline.com, rather than transmit your personal information via the Internet, cookies are used as the method by which we can recognise your browsing session and requests, even though they contain no information that would enable a third-party to identify you personally.

Wherever possible, we use HTTPS cookies, rather than plain HTTP cookies; this means that even the non-personally identifying information transmitted in cookies is encrypted between our server and your machine.

Important Information about bioline.com Cookies If you choose to block cookies from the bioline.com web site, we will be unable to display the bioline.com site for your region. Your use of the bioline.com web site means you consent to allowing cookies to be set that are strictly necessary to provide you with essential site functionality.

Additionally, in order to purchase items from the bioline.com web site, cookies must be enabled for your local payment gateway service. For more information about the local payment gateway service used when you purchase items from the bioline.com web site, please see the following sites:

Google Analytics Like many industry-leading web sites, we utilise the services of Google Analytics, a web analytics service provided by Google, Inc., to ensure that we always have a detailed picture of how customers and visitors are using the site. We use information collected by Google Analytics for the purposes of site maintenance, management, monitoring and capacity planning. Google Analytics uses cookies to compile the data about browser sessions and site traffic that enable us to analyze how customers and other users use the bioline.com web site.

Analytics data will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the website, compiling summary reports on website activity and providing other services relating to website activity and Internet usage. Google may also transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

Because of the way in which Google Analytics functions, cookies set by this site reporting technology are set by the bioline.com domain. By using the bioline.com web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. However, if you wish to opt-out of having your site visit data collated by Google Analytics, please either adjust your browser settings accordingly or use the Analytics Opt-out Browser Add-on tool provided by Google.

Third-Party CookiesThird-Party Cookies are cookies that are set when you visit a web site, but which do not originate from the first-party whose site you are visiting. In other words, Third-Party cookies set by a different domain to the one in your browser address bar. Often, third-party cookies are used by advertisers to deliver targeted advertising, to track which adverts have been shown to a user, and which adverts they have clicked on.

General Statement on Third-Party Cookies Please note that Bioline aims to keep its use of cookies to a minimum and, in instances where cookies are absolutely required to provide certainly functionality, we aim to keep to the use of only cookies that the Government Digital Service describe as either "exempt from changes to privacy regulations" or "minimally intrusive".

Bioline Reagents Ltd and the bioline.com web site do not use any third-party advertising services and will not set any third-party advertising-related cookies when you browse the site.

On occasion we may utilise third-party services to provide additional site functionality and these third-party services may attempt to set cookies on your browsing device. Third-party organisations that may attempt to set cookies on your browsing device while using the bioline.com web site are documented below.

AddThis Bioline: The PCR Company maintains social media presences on a variety of social network platforms including, but not limited to, Twitter, Facebook, LinkedIn, YouTube and Wordpress. In order to facilitate easy sharing of information contained on the Bioline web site we utilise a third-party service, AddThis, to enable you to easily share information with your preferred social network(s). Depending on your browser configuration, AddThis may set a cookie on your device. For more information about AddThis and their privacy policy, please see the additional information box below.

YouTubeSome pages on the Bioline web site contain embedded videos that we host with YouTube. When you access pages on which a video is embedded, depending on your configuration, YouTube.com may set a cookie on your browsing device. For more information about YouTube and their privacy policy, please see the links below.

To protect your privacy to the best of our abilities, YouTube videos are embedded using the youtube-nocookie.com version of YouTube which does not automatically set a cookie on your machine when you load a page on the bioline.com that features an embedded video. Instead, a cookie may be set on your device, if allowed by your configuration, when you actually play the video. As such, by clicking 'Play' on videos embedded in pages on bioline.com, you agree that, if your browser and computer configuration allow it, a cookie will be set by the YouTube.com domain.

Opting-Out of Cookies Opting Out of First Party Cookies Opting out of bioline.com Cookies You may refuse the use of first-party cookies by selecting the appropriate settings in your browser. However, please note that, if you do this and do not make exceptions for bioline.com and the other domains listed in this document, you may not be able to use the full functionality of the bioline.com website.

Google Analytics If you wish to opt-out of having your site visit data collated by Google Analytics, please see the Google Analytics Opt-out Browser Add-on Download Page at:

https://tools.google.com/dlpage/gaoptout

Opting-Out of Third-Party Cookies

Opting-Out of Other Third Party Cookies It is possible to configure your browser to automatically disallow the setting of third-party cookies. Doing so means that your browser will only accept cookies from the first-party domain you are visiting.

Security & Privacy Security To provide the maximum protection for your personal information when you purchase products from the Bioline web site, we use industry-standard SSL encryption to protect your data while in transit. Our web site is regularly audited by an independent third-party to ensure that it complies with best practices and so you can be sure your data is protected to the highest security standards.

Privacy Once you have set-up Bioline account and log in to the Bioline web site, we will issue your device with a unique identifier in the form of a cookie that enables us to process your orders, sample requests, technical queries, etc. This cookie enables the bioline.com web site to identify your session and account, but no personally identifying information is transmitted via the Internet when this cookie is set or read by the web site. Instead, only the identifier cookie that enables us to recognise your session is ever transmitted to, or stored on, your browsing device.

Non-Disclosure of InformationBioline does not rent, sell or share any personal information about you with any other unaffiliated third-party organisations. We reserve the right to disclose data in the event it is demanded by law enforcement officers or agencies.

Email Communications We may use information that you provide us with to notify you by email about new Bioline products, services and offers which may be of interest to you. You are free to request removal from our email list at any time, either by clicking the ‘Unsubscribe’ link contained in all emails from Bioline, or by sending an email to [ADDRESS TO BE CONFIRMED], with the word "Unsubscribe" in the subject line.

Your Consent Consent Through Use By using the Bioline website, you agree that you have read and understood the information contained in this privacy policy, and that you consent to the collection and use of the information outlined above pertaining to your visits to, and usage of, the bioline.com web site in accordance with the terms outlined above.

Changes to this Privacy Policy Any changes to this Privacy Policy will be posted to this page.


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