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  • Ordering Information

    Orders can be placed directly with Bioline by email, phone, fax and online in the following regions:

     Location  Tel  Fax  Online Purchasing
     Australia  +61 (0)2 9209 4180  +61 (0)2 9209 4763 Register Now
     Germany  +49 (0)3371 681 229  +49 (0)3371 681 244 Register Now
     Singapore  1800 BIOLINE (2465463)  +65 6774 6441 Register Now
     UK  +44 (0)20 8830 5300  +44 (0)20 8452 2822 Register Now
     USA  +1 888 257 5155  +1 508 880 8993 Register Now
     France  +33 (0)1 42 56 04 40  +33 (0)9 70 06 62 10 Register Now


    For sales of Bioline products in other countries, please contact your local distributor.

    Order Confirmations

    All telephone orders require a hard copy confirmation, which can be faxed or posted. To avoid duplication of orders, please ensure that hard-copies are be marked "confirmation". Alternatively, please contact us via email at info@bioline.com.

    Pricing & Bulk Purchasing

    Every product in the Bioline catalog displays its associated list price. Occasionally items on our web site may be incorrectly priced, we will verify all prices as part of our order confirmation and invoicing procedures and ensure the correct pricing is applied. Prices are subject to change without notice.

    As Bioline is a primary manufacturer of reagents we can accommodate large orders and discounts are available for bulk product purchases. Please contact your sales representative or local distributor to discuss your requirements or through our Contact Us page. Alternatively, visit our Molecular Solutions pages for more information.

    Credit Card Payments

    In order to facilitate purchases for our customers, we now accept payment by Credit Card in the United Kingdom, U.S.A and Australia. We accept Visa, Mastercard and American Express.

    Non Credit Card Payment Terms

    Non credit card payment terms are net 30 days.

    Shipping & Delivery

    UK
    Shipping £20, Free Shipping for orders over £300.00.

    Australia
    Shipping AUD 33.00, Free Shipping for orders over AUD 1000.00.

    Singapore
    Flat Rate for all local area customers.

    Germany
    Shipping 19€ for all academic customers, Free Shipping for orders over 250€.
    Shipping 25€ for Biotech/ IVD customers.

    Austria
    Shipping 25€ for all academic customers. Free Shipping for orders over 350€.
    Shipping 25€ for Biotech/ IVD customers.

    Depending upon the nature of the product, shipments are made by post, on blue-ice bricks or on dry ice.

    Orders received by 2.00 pm will generally be shipped the same day for next-day delivery.

    Shipping days are Monday through Thursday.

    Dry ice shipping costs will be applied where appropriate.

    Product Information & Safety

    Please read the product label and material safety data sheet for information pertaining to any product hazards which may exist. Products are intended for use only by qualified laboratory personnel.

    Product Use

    All products listed on this website, unless otherwise stated, are intended for research use only and not for diagnostic use.

    Product Sample Policy

    Many of the products in our range are available in sample sizes at no cost or for a small processing fee, enabling a potential user to measure product performance before making a decision to purchase. Samples can be requested through your sales representative, local distributor or through our Contact Us page.

    Returns Policy

    Owing to the temperature requirements of our products, it is not practical to resell returned goods as we cannot be assured or their quality. Therefore, we regret that in the event of a purchasing error it is our policy not to accept returned goods.

    Patent Disclaimer

    Unless explicitly stated, no licence or immunity under any patent is either granted or implied by the sale of any of our products.

    Bioline does not warrant that the resale or use of its products delivered will not infringe the claims of any patents, trademarks or copyright covering use of the product itself, its use in combination with any other products, or its use in the operation of any process. Furthermore, the purchaser assumes all risks of patent, trademark or copyright infringement associated with any such use, combination or operation.

    Disclaimer

    Bioline shall not be responsible for any injury or damages resulting from the use or misuse of any of its products.

    Online Dispute Resolution (ODR)

    The European Commission (EC) has expressed concern that consumers are often reluctant to buy goods and services online because of fears that any disputes concerning those goods or services would not be adequately resolved. As such, the EC has established an online ODR platform, the objective is to encourage consumer confidence in online commerce and the platform includes an electronic complaint form and the facility to conduct an entire dispute resolution procedure online free of charge. For more information visit:
    https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

    Full Terms and Conditions

    See our full Terms and Conditions for more information.