Terms & Conditions

Products are sold for research and laboratory use only.
Our products are not to be administered to humans or used for medical diagnosis.

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  • Ordering Information

    Orders can be placed directly with Bioline by email, phone, fax and online in the following regions:

     Location  Tel  Fax  Online Purchasing
     Australia  +61 (0)2 9209 4180  +61 (0)2 9209 4763 Register Now
     Germany  +49 (0)3371 681 229  +49 (0)3371 681 244 Register Now
     Singapore  1800 BIOLINE (2465463)  +65 6774 6441 Register Now
     UK  +44 (0)20 8830 5300  +44 (0)20 8452 2822 Register Now
     USA  +1 888 257 5155  +1 508 880 8993 Register Now
     France  +33 (0)1 42 56 04 40  +33 (0)9 70 06 62 10 Register Now

    For sales of Bioline products in other countries, please contact your local distributor.

    • Order Confirmations

      All telephone orders require a hard copy confirmation, which can be faxed or posted. To avoid duplication of orders, please ensure that hard-copies are be marked "confirmation". Alternatively, please contact us via email at info@bioline.com.

      For any Bulk, Custom and OEM services of dNTP and NTP related products, please visit our Bulk, Custom & OEM microsite.

      • Credit Card Payments

        In order to facilitate purchases for our customers, we now accept payment by Credit Card in the United Kingdom, U.S.A, Germany and Australia. We accept Visa, Mastercard and American Express.

        • Pricing & Bulk Purchasing 

          Every product in the Bioline catalogue displays its associated list price. As Bioline is a primary manufacturer of reagents we can accommodate large orders easily and discounts are available for bulk product purchases. Please contact your nearest Bioline direct-sales office or distributor to discuss your requirements and obtain a quote.

          • Payment Terms

            Terms are net 30 days. Prices are subject to change without notice. 

            • Shipping & Delivery

              Depending upon the nature of the product, shipments are made by post, on blue-ice bricks or on dry ice.

              Orders received by 3.00pm (UK, Australia and Germany) or 3.00pm EST (USA) will generally be shipped the same day for next-day delivery.

              Shipping days are Monday through Thursday.

              Dry ice shipping costs will be applied where appropriate.

              • Product Labels

                Please read the product label and material safety data sheet for information pertaining to any product hazards which may exist. Products are intended for use only by qualified laboratory personnel. 

                • Returns Policy

                  Owing to the temperature requirements of our products, it is not practical to resell returned goods as we cannot be assured or their quality. Therefore, we regret that in the event of a purchasing error it is our policy not to accept returned goods. Returns are at the discretion of the vendor.

                  • Patent Disclaimer

                    Unless explicitly stated, no licence or immunity under any patent is either granted or implied by the sale of any of our products.

                    Bioline does not warrant that the resale or use of its products delivered will not infringe the claims of any patents, trademarks or copyright covering use of the product itself, or its use in combination with any other products, or its use in the operation of any process.

                    Furthermore, the purchaser assumes all risks of patent, trademark or copyright infringement associated with any such use, combination or operation.

                    • Disclaimer

                      Bioline shall not be responsible for any injury or damages resulting from the use or misuse of any of its products. Reagents are provided for use in PCR. No licenses to third party patents in respect of melt-profile analysis are provided. Furthermore, melt-profile analysis may require a third-party license.

                      • Product Use

                        All products listed on this website are intended for research use only and not for diagnostic use.

                        • Product Sample Policy

                          Many of the products in our range are available in sample sizes at no cost, or for a small processing fee, enabling a potential user to measure product performance before making a decision to purchase.

                          • Requests for Literature

                            • Full Terms & Conditions of Sale

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