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Creative Solutions
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Bulk and Custom
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Our Quality
Our ISO 9001:2000 certification is a key element in our business and provides you with confidence and trust when you need most. Certification and its enforcement mean consistencies in our processes, reproducible quality in our products, rigorous QA/QC systems, retention samples and complete product documentation and traceability.
ISO 9001:2000 Certification Features
- Validation Support Documentation
- Rigorous QA/QC Systems
- Retention Samples
- Product Traceability
- Customer On-Site Audits
- Regular Inspections by Certifying Authorities
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Bioline Quality Policy
Quality Orientation
The chief goal of our business is to satisfy customer demands for innovative solutions in the area of molecular biology. Our ability to achieve these goals depends particularly on the quality of our products and our customer orientation. In this sense, quality is an obligation of the enterprise and therefore a constant task of all employees. On the basis of this principle, we are committed to being a reliable and technically competent partner for our customers, suppliers and future collaborators.
Customer Orientation
Bioline offers customer-oriented advice, support, services and product offers, thus ensuring that customers are comprehensively informed about how to use Bioline products and services effectively. Customer requests are examined critically regarding their feasibility, and if accepted, are put into effect as soon as possible.
Competence and Customer Satisfaction
The expertise of Bioline lies in the area of molecular biology. The quality of our products and the support offered
to customers, are set to standards that compare favorably with those of our competitors. Our employees are determined to make their contribution to this goal.
Product Reliability by Avoidance of Nonconformities
All members of staff are responsible for the quality and the performance of the products, according to their own
field of duties. The systematic processing of inquiries and orders is a vital procedure for the functioning of our company.
Quality Management System
For the realization of our policy on quality and the company processes aligned for success, a quality
management system (QMS) according to DIN EN ISO 9001:2000 is maintained and developed further. In the
quality management manual and related documents, the operations of the company are described transparently
and comprehensively. The QMS thereby forms the operating organizational framework, in particular for the
numerous linked processes. To safeguard conformity with the structure and sequence organization of our
company, the QMS will be updated if necessary. The regular examination of the effectiveness and appropriateness of our QMS is supported by internal audits. The evaluation by the general manager is effected on basis of suitable criteria.
Obligation to Continual Improvement
Bioline recognizes that we have an ongoing obligation to the continual improvement of our QMS. The application
and the interaction of our policy on quality, quality goals, internal audit results and the management review accomplish this. We encourage our staff and our customers to give us constructive criticism and to systematically determine their satisfaction. All employees are required to contribute by making suggestions for the improvement
of the processes and thus increase the efficiency of our company.
Summary of our Quality Policy Goals
- Satisfying customers by providing a high-quality service promptly, at favorable prices
- Professional competence and reliability for all inquiries and orders
- Motivated employees, trained in line with demand and comprehensively informed
- Comprehensive organization of co-operation with partners and suppliers
- Economic efficiency and avoidance of nonconformities
- Clear and transparent instructions and operational sequences for the realization of customers demands
- Positive external effect and creation of total confidence in the company on the part of the customer
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